Agent Audit FormAGENT AUDIT FORM Home / Agent Resources / Agent Audit FormPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.12345SECTION A – AGENT DETAILSEducation Agency Name *Principal Contact *Email *Account Manager Name *--- Select Choice ---Keiko ChenSaugat TripathiAndres David Barragan SimoesIrfan SukmaTony TangAnnual Audit Date *NextSECTION B – PERFORMANCE METRICS (JAN–DEC 2025)Instruction: Please enter the required figures in each field. If a specific metric is not applicable to your institution or operations, write N/A.Enrolled new students in 2025 *2025 Offer → COE Conversion Rate (%) * of by for 2025 COE → Enrolment Conversion Rate (%) *Visa Refusal Rate (%) *Attrition Rate (%) *Fail rate (%) *PreviousNextSECTION C – COMPLIANCE REVIEWCompliance with SPI Agent Agreement 2026Please indicate whether all activities and operations adhere to the terms and conditions outlined in the SPI Agent Agreement for 2026 by selecting one of the following options:Compliance with SPI Agent Agreement 2026 Please indicate whether all activities and operations adhere to the terms and conditions outlined in the SPI Agent Agreement for 2026 by selecting one of the following options: *YesNoAccuracy of Marketing InformationConfirm the correctness of all marketing materials and details provided by selecting one of the following options:Accuracy of Marketing Information Confirm the correctness of all marketing materials and details provided by selecting one of the following options: *"Yes" if all information is accurate or"No" if discrepancies existStudent ScreeningIndicate whether students have been properly and honestly vetted in accordance with established procedures by choosing one of the following options:Student Screening Indicate whether students have been properly and honestly vetted in accordance with established procedures by choosing one of the following options: *YesNoTimely Communication & DocumentationSpecify if all communications and required documentation have been provided promptly and within the expected timeframe by selecting one of the following options:Timely Communication & Documentation Specify if all communications and required documentation have been provided promptly and within the expected timeframe by selecting one of the following options: *YesNoAny Known Integrity IssuesNote whether there have been any identified concerns related to integrity by selecting one of the following options:Any Known Integrity Issues Note whether there have been any identified concerns related to integrity by selecting one of the following options: *Yes – Resolved Integrity issues were identified but have since been fully addressed and resolved.Yes – Pending Integrity issues are known but remain unresolved or are still under investigation.No – None Observed No integrity-related concerns have been identified.PreviousNextSECTION D – TEAM FEEDBACKStakeholder Feedback Rating (Scale: 1-5)Stakeholder Feedback RatingThis rating, on a scale of 1 to 5 (1= lowest and 5= highest), reflects stakeholder satisfaction and helps guide decisions about agent performance.Feedback from Admission and Academic Staff *12345Student Feedback *12345PreviousNextSECTION E – OVERALL RECOMMENDATION for next actionChoose one of the action you would like to take for the next step High-Performing Agent • ≥5 students in 12 months • Pass rate ≥80% • Visa refusal <20% • Attrition <10% • No compliance issues Satisfactory Agent • ≥3 students in 12 months • Visa refusal <30% • Attrition <20% • No major complaints Performance Improvement • <2 students in 12 months • Visa refusal <40% • Attrition <40% • Minor compliance issues Suspended Agent (High Risk) • Visa refusal >40% • Attrition >40% • Repeated incorrect documents OR GS concerns or complaints Terminated Agent • Fraud / unethical behaviour • ESOS or National Code breach • Criminal or reputational riskPreviousSubmit
