AGENT PERFORMANCE REVIEWAGENT PERFORMANCE REVIEW Home / Agent / Agent Performance ReviewPlease enable JavaScript in your browser to complete this form.Please enable JavaScript in your browser to complete this form.12Agent ID *Agent Name *Account Manager Name *Agent AgreementPerformingNewReview OutcomeRenewSuspendTerminateContract Expiry DateResponsible Officer *NextRank Performance on the following scale from 1 to 3: 1 = Poor, 2 = average, 3 excellentPerformance Criteria (KPI’s)Target Students No (FTE) *Actual Students No (FTE) *Percentage change from the last review period *ComplianceCompliance with the ESOS Act *Compliance with Department of Home Affairs (DHA) requirements Agent quality Details Compliance with the Code of Conduct *Performance with SVFF arrangementsPercentage of students to transfer to a non-SVFF provider *Percentage of students that fail to meet Visa requirements *Percentage of non-commencing students *Percentage of downgraded students *Visa refusal rate *Customer ServiceApplication quality *Response to enquiries *Student Satisfaction Response *Admission Staff Satisfaction *Marketing and PromotionsRequests for additional marketing material *Use of marketing material *Extra support received from the agent *Student quality of the agent *Student attrition rate *Student progression rate *Percentage of students with merit-based scholarships *Training and Qualifications *Has the agent completed any further training or qualifications? *Details of training and qualifications: *Feedback from the agent *Were there any comments or feedback from the Agent concerning the partnership? *Submit
